Pending order for more than 2 weeks now...

[wesandmarlene1]

Been trying to check options to get some premium channels for more than two weeks now, whenever I go to the page it always show the Services Overview. It says that "Your account currently has a pending order." Can't do online ordering until the pending order is cleared.

[LawrenceC]

Hi wesandmarlene1,

Sorry you are having difficulty ordering online. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.

[wesandmarlene1]

Never heard or got any message from them.

[wesandmarlene1]

Already called them last week, they said they're going to fix it and wait 24-48 hrs.