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Please contact the Verizon Local Business Office We're Sorry, we're unable to continue your order...
jktkec
Enthusiast - Level 1
‎10-25-2016 03:28 PM

Hello all,

When attempiting to upgrade/change my internet/TV service, I am prompted with the following:

Please contact the Verizon Local Business Office

We're Sorry, we're unable to continue your order at this time.
Please try again later or contact your local Verizon Business Office for assistance.

1-800-VERIZON (1-800-837-4966)

I have not been able to find any solution online. However, I have discovered that a multitude of people experience this issue (dating all the way back 2009).Also, this error occurrs on the PC, as well as the Fios  iOS application.  This has been occurring for about a year for me. Each time I am forced to contact the chat or speak with someone via phone, and honestly, I am getting kind of tired of that.So anyhow, I figured I would post here as a last ditch effort... If anyone has any input, it would be much appreciated. Thanks,K

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Re: Please contact the Verizon Local Business Office We're Sorry, we're unable to continue your orde
CRobGauth
Super User
Super User
‎10-25-2016 05:16 PM

Are they able to fix the issue when you call?

Do they ever say what the issue is?

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Re: Please contact the Verizon Local Business Office We're Sorry, we're unable to continue your orde
LawrenceC
Community Manager
Community Manager
‎10-26-2016 07:22 AM

Hi ktkec,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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