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Poor Quality on Startup
MickyD2
Newbie
‎10-17-2018 04:27 PM

When I first start Verizon Fios on my tv, the signal is very poor, and the picture and sound a nearly unbearable. This lasts for about 60 seconds. This doesn’t happen with other devices (game systems) or Netflix box, only with the Verizon set too box. Is it possible my set top box is going out? Has anyone else experienced this “warm up” period? How do I go about requesting a replacement set top box? 

Sorry for the formatting, this page isn’t very mobile friendly. 

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Re: Poor Quality on Startup
TomH121
Super User
Super User
‎10-19-2018 08:58 AM

Is your Set Top Box  ON all the time ?

If not try it it, let us know if that solves your problem.


If you are the original poster (OP) and your issue is solved, please remember to let all of us know and click the "Accept as Solution" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

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