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Problem Showing Just "Subscribed Channels"

I have all settings set to show "Subscribed Channels", but when I go through the channel guide I continue to get "All Channels". I worked through the commands I researched on the Interenet and went through them again with the Verizon Tech I chatted online with. In both cases, I ended up with "ALL Channels" showing up in the Guide even though the settings are set for "Subscribed Channels" only.  This problem has only just started up recently. Any insight or suggestions would be appreciated.

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