Program delay issue
tsauter1
Specialist - Level 1

1. Once or twice a week but not necessarily every week I will turn on my TV and the box will stuck playing a program from an hour before. I will try pushing the Fios TV button to go to live programming and it will flash the correct program info but will then change the info to the earlier program and stay showing the earlier program. Turning the box on and off will do nothing and I will have to unplug and reboot the box to see current programming. I have a Motorola QIP6416-2 hd-dvr. I figure I'm probably going to have to get a new box.

2. However, I had a newer box when I first had my fios hooked up and had all kinds of issues with it.

So, I guess I have two questions,

1. Any suggestions on the program delay issue?

And

2. Have they fixed the problems with the sound/etc on the new boxes?

0 Likes
Re: Program delay issue
matcarl
Master - Level 1

I've been having this issue alot lately too. It used to happen once every six months, now it's like every other day. Change the channel twice and then go back. If for instance you are on channel 100, go to 101 then 102 and then back to 100 and it should be OK. I don't know why it's happeneing either. I think there are still more problems with the newer boxes, stick with the older one.

0 Likes
Re: Program delay issue
tsauter1
Specialist - Level 1

Thank you. I have not tried a 2 channel move, only 1. Hopfully they get the newer boxes fixed. The ability to record 2 programs and watch a third using the buffer is very useful.

0 Likes