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Property Damage Ticket Opened 6 Months Ago. Still No Response
JPMass
Newbie
‎11-15-2018 12:21 PM

I opened ticket {edited for privacy} back in May and subsequently opened ticket {edited for privacy} for property damage done by Verizon trucks. I've called back at least five times since then and I was told every time that I should expect a call in 24 hours that never came. Its been 6 months and still no resolution here. Can someone at Verizone take ownership of this ticket and can this please be escalated ASAP?

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Re: Property Damage Ticket Opened 6 Months Ago. Still No Response
KH-OrnEsh1
Moderator
Moderator
‎11-15-2018 12:23 PM

Hi JPMass. 

Your issue has been escalated to a Verizon agent.  Please check your Private Message Inbox for a message from Verizon_Support.  You can find your Inbox by clicking on your username at the top right corner of this page.  Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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