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Quantum TV dropouts while watching (client) Live-TV
sailbyte
Enthusiast

I installed Quantum TV yesterday with the media server and two clients.   I have not yet had the oppertunity to do extensive watching on all 3 units.  However, while watching live TV on one of the clients I noticed periodic (say every 5 - 10 minutes), there was a very brief dropout (1 - 2 seconds) where the picture would pixelate and the sound would drop for a word or two.  When I did a rewind everything was OK.   I still need to watch shows on the other media client and media server to determine how widespread this problem is.

Is this a known issue and/or any immediate suggestions as I continue to debug this issue?   In the meantime, I am holding off on returning my prior DVRs/set top box where I did not experience this problem.

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Update -- Quantum TV dropouts while watching (client) Live-TV
sailbyte
Enthusiast

After 1 week of using Quantum Media Server with 2 clients, I have observed numerious times when watching previously recorded programs where the sound drops out for a second or two.  If I rewind/replay the sound is fine.  So the problem appears to be with the streaming from the Media Server to the client system.   I just finished a program where the dropouts would occur within a minute of each other.   I also noticed during this show the word "loading" would briefly appear -- but this was at a seperate time from the dropouts.

I have not yet returned my old equipment (2 DVRs and standard box -- in a multi-DVR setup).   As much as I like the Quantum concept, I don't recall experiencing these dropouts with the old setup and am beginning to wonder if I should just cancel the Quantum upgrade until Verizon sorts the bugs out.

Any advice or recommendations would be appreciated.

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Re: Quantum TV dropouts while watching (client) Live-TV
roaddogg1
Specialist

How do you have your audio hooked up? Are you using HDMI, digital audio/optical, etc.?

I havent experienced the issue on mine.

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Re: Quantum TV dropouts while watching (client) Live-TV
sailbyte
Enthusiast

I have experienced the problem on two client TV hook-ups.

On one of the hook-ups, I use the TV's native sound and a HDMI connection from the client box to the TV.

On the other,  I have a home audio system where I have an optical connection from the client to the amplifier (which does not have HDMI connectors) and a HDMI connection from the client to the TV.

On the media server, I also have an optical connection to the amplifier and a direct HDMI connection to the TV.  In this case, the amp does support HDMI but back in my Comcast days there was some sort of HDMI anti-copyright protocol error that was corrected by this setup -- so I just kept it.  I have not yet noticed the problem on the media server box, but I haven't watched it a lot yet either.

My coax interconnects through a 4-way splitter that the FIOS installer put in place when I switched to FIOS.   Some of my coax dates back 10 years (and is not as thick as the coax used provided by the installer), but I have never experienced signal problems before and when the audio is working -- everything is sharp and clear.

I also noticed the audio dropouts got worse over time.  When I watched a 2 hour show pre-recorded (with fast forwarding), I didn't notice any problems in the first hour.   Then the problem started to infrequently occur.  By the end of the show there were multiple dropouts in a 5 minute period.

In all cases, when I did a quick rewind/replay the sound was fine.

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