Huge companies like Verizon are so funny about the inability of customers to contact them, really .
I can call a number, but then I am routed for particular needs, and if the one I want is not in one of their boxes, then--in the case of Verizon--I am told to go to a web page and look for a forum or suggestion place. Almost like they are hiding.
Verizon and most package providers have a policy that bigger packages include all the channels of lower packages, plus more.
That is why when we signed up for the extreme package to add FBN it never occurred to us that we would not be getting RFDTV 247, but it actually happened.
Hello Verizon, if you are reading this, please add RFD TV to ther Extreme package
You want it, pay for the Ultimate package or drop back to prime.
There are 4 or 5 channels in prime that are not in extreme. The reason, their agreements with Verizon (and other providers) requires to be in the basic tier. But Verizon doesn't really want to pay for them for people in all tiers.