Reactivating Cablecard transferred from old to new Tivo Bolt

[dmeglan]

I've upgraded a Tivo and moved the cablecard over to it. It kind of works but has channels missing and throws an error screen up periodically that it needs to properly paired/activated. I've tried several times to do this via the automated system but it has not succeeded. I have a vague memory of this having to be done manually because of it having to be unpaired from the old no longer working Tivo. I've tried to call in to Verizon to talk to a service person but got stuck on hold for +30min and gave up. 

Is there an online way to do this ? The self installation site for Verizon wants an acitvation code which I do not have. 

If not, is there a way to get to the right folks without fighting through the phone tree to still get stuck on hold?

thanks

--dwight

[clem21]

Go here, post the problem and you'll get a quick reply :

https://www.dslreports.com/forum/vzdirect

[dmeglan]

Thanks. Doing it now

--dwight

[dmeglan]

Update -- No replies on dslreports that resolved the situaton. Looks like I'll end up trying being on hold again with Verizon at some point in the future 

--dwight