Remote DVR Problem: Bad Gateway

[JMF]

I am away from home and having difficulty programming my DVR remotely.  My DVR shows as enabled, but the Bad Gateway  and settop box not responding  messages keep showing up.  Is there anything I can do to solve this problem before I get home next week?  I would appreciate any help I can get.

[CFeeney1]

Hello- I was having the same issue and contacted Verizon Tech Supoort via on line chat. They were able to resolve the issue within a few minutes. You may want to be in front of your TV when you call b/c they need some system information. Good luck!

[JMF]

The prblem is I'm not at home and cannot be in front of my TV to provide system information, or check my router etc.

[Mike_VZ · Accepted solution]

Hello JMF,

I received your information and have resolved the gateway issue you were experiencing. You should be all set now. Please try the access again.

Thanks,

[gardenbarbie]

Hi,

can you provide info on fixing the bad gateway issue?

Thanks

[whispered1]

Hey Mike!

Remote DVR from the website doesn't seem to be working for me.  I get a "We are unable to process your request" error.  I can remote DVR using my iPhone though.  Please help!

Thanks,

Sonny

[Roadking10453]

this does seem to be a recurring problem and not just in one locale eh. I too have it (again) and have tried the IHA reset (to no avail)...turned the DVR off/on, nope...but haven't done a power recycle (unplugging it - last resort as it takes awhile to get everything downloaded/resynced).

sooooooooooo, how do I recover from the BAD GATEWAY error?

TIA...RK

[hlh11]

I have this problem also where I can't program my DVR while my PC is even connected to the Verizon router that the DVR is connected to.  I've rebooted the router, unplugged the DVR, turned off my PC firewall, to no avail.  This keeps happening, this is not the first time.  Verizon fixed it before.  Do I have to keep calling Verizon support to get this fixed?? 

[mkh13]

I am also having the bad gateway problem and would like to know what needs to be done to resolve this issue.

Thanks!