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Remote control P265v4RC flacky

I have 2 remote control units and Arris VMS100 DVR.  Both do flacky things a few times a day. (I have rebooted DVR and changed batteries in both remotes).

For instance,  sometimes when I press FF it changes channels.  Sometimes when I press change channels the volume control mutes to name a couple.

This is my second Arris DVR in 3 yrs.  Is this Arris DVR just a bummer?