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Residential Online Help Would Love Your Feedback
Jaime_Lee
Specialist

Hi!  Verizon Community!

We just wanted to let you know we have just added an online survey to our Residential Help site.  We believe that Verizon Community members give us the best input!

Can you please take a few minutes and fill out this survey? 

The survey can be found at http://www22.verizon.com/residentialhelp/ - simply click the "Support Feedback" button in the upper right corner of the page, just below the award icons.
We appreciate it and thank you!
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Re: Residential Online Help Would Love Your Feedback
wrightella
Newbie

Just wanted to let you know we would like to go back to old guide. do not like the upgrade

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Re: Residential Online Help Would Love Your Feedback
AlphaB
Contributor

Just wanted to let you know that the link you posted does not work.  I get the following message:

We're sorry....
We are not able to process your request. To continue, please select
one of the following options:

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Re: Residential Online Help Would Love Your Feedback
heyjosh
Newbie

Your website is overwhelming complicated and very hard to use.   I was looking for a simple answer - what is the * short cut for VM Access...  Could not find this, could not get appropriate information.  Could not log on to my resident account.

YOUR SERVICE IS JUST TO CUMBERSOME!!!

Just to point out how bothersome it is, the link for the feedback survey was resulting in "page not found"

Verizon - to big to succeed!

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Re: Residential Online Help Would Love Your Feedback
22Becca22
Contributor

@heyjosh wrote:

Your website is overwhelming complicated and very hard to use.   I was looking for a simple answer - what is the * short cut for VM Access...  Could not find this, could not get appropriate information.  Could not log on to my resident account.

YOUR SERVICE IS JUST TO CUMBERSOME!!!

Just to point out how bothersome it is, the link for the feedback survey was resulting in "page not found"

Verizon - to big to succeed!


Hello,

If you have FiOS Digital Voice for your telephone plan, you can dial *86 from your home phone or call 1-888-234-6786 (1-888-2FIOSVM) to access your voicemail.

For additional information about FiOS Digital Voice such as calling features, user guides and access to your voice account settings, here is a link:

www.verizon.com/fiosvoice

If you have suggestions for any Verizon service/product/offering on the internet, telephone or TV, these can be made on the 'Idea Exchange' section of the forum where it'll be noticed more by other Verizon community members as well as Verizon employees who can bring up individual ideas to the appropriate teams.

Also, forum members can vote on the posted idea for greater emphasis.

Please see:

http://forums.verizon.com/t5/Verizon-Idea-Exchange-FAQs/Idea-Exchange-FAQs/td-p/231267 for more details.

The direct link to the Idea Exchange section is found here:

http://forums.verizon.com/t5/Verizon-Idea-Exchange/ct-p/ideaexchange

Hope this helps!

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