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Returning a set-top box
Enthusiast - Level 3

I have two SD set-top boxes that I want to return to a verizon store. Do I need to fill out online "authorization paperwork" first, or can I just bring them to my local store? I have been searching for this and all that comes up is 1) how to pack it in a box and 2) how to find a store. 

Re: Returning a set-top box
Super User
Super User

Are you dropping service? Have they been replaced?

If you are dropping service for them, you can just go online and remove them.
They will end you a box to ship them back

Just make sure to keep tracking number to prove they were received.

If you really would prefer a store, check with your local Verizon Wireless store )make sure a corporate store and not a reseller). They may also handle FIOS or can tell you where the closest one is.