Ridiculous Waiting Times for Phone Support
Charlton1
Newbie

Between Jan 11 and March 14 I called tech support 4 times, with average wait times of 30 - 55 minutes before hanging up in disgust. So I went to the store in person, escalated there, got great service. 

Today, well here we are again, FIOS is not working, so no Internet, no Cable. Called tech support around 8:15 PM...  It is now 10:40 PM, still no one picks up. And people focus on Comcast about their bad customer service??

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Re: Ridiculous Waiting Times for Phone Support
CRobGauth
Community Leader
Community Leader

Try twitter @verizonsupport

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Re: Ridiculous Waiting Times for Phone Support
Charlton1
Newbie

Thanks. Yes, I did post my discontent on Twitter and got a response from them. After 3:01 hrs of waiting someone actually picked up the phone, and he was actually really good. But it took 3 hours!

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Re: Ridiculous Waiting Times for Phone Support
bbour
Newbie

Several 3 hour attempts for fios problem, no one picked up

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Re: Ridiculous Waiting Times for Phone Support
Owl811
Newbie

Service has been out for three days.  I've not been able to reach a verizon rep on the phone after being on hold for at least 6 hours.  When you spend $250/month on something you at least expect someone to pick up the phone!

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Re: Ridiculous Waiting Times for Phone Support
Isaque20
Newbie

3 years later and nothing changed had internet service installed 500/500

getting 28/30 been on hold 1 hour 30 min

next call will be to cancel the crappy service

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Re: Ridiculous Waiting Times for Phone Support
LawrenceC
Moderator Emeritus

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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