STB Not Accepting Commands from Remote

[Sid31]

Hello, I am having this problem with continuous scrolling of the TV Guide. The box will not accept any commands from the remote. I have tried using the remote from my other TV and the same thing happens. I would love to be able to press menu and customer support, but this box is not accepting ANY commands from the remote. I can't even tune in the channel that I want to watch. 

[CRobGauth]

Have you tried power resetting the box?

Or tried moving box around to ensure the receiver is not blocked.

When you press buttons on remote, do you see light flash on STB?

Can you control box via remote function of FIOS TV app?