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STB programmed with wrong zip code

I recently moved, and Verizon advised me that I could keep the same equipment at my new residence. However, now all the channels are wrong because I moved to a different county with different local tv stations. I cannot use the guide, and the DVR is now set to record the shows on the old channels.

Re: STB programmed with wrong zip code
Super User
Super User

You will need to contact support.

Might take a while until your account address info updates.

I would recommend twitter @verizonsupport.

Or go to and look under forums for vzdirect.