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STB reporting offline - On Demand will not populate content.
mdbtr
Newbie

Unable to launch On Demand. - reset router - removed power from STB - perform the STB troubleshooting - performed the online troubleshooting of the STB - all no joy.  Watching live TV now - changing channels with remote and able to use Internet to post this question.  Is anyone else having no demand on their On demand?

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Re: STB reporting offline - On Demand will not populate content.
JustinG1
Super User
Super User

Hello!

Is it possible that the Coax cable to your Verizon router was accidentily unplugged? 

Locate your router, which should look something like this:

imageEnsure that a coax cable, which is a thick black cable, is connected to the device in the back.

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Re: STB reporting offline - On Demand will not populate content.
JustinG1
Super User
Super User

Hello!

Is it possible that the Coax cable to your Verizon router was accidentily unplugged? 

Locate your router, which should look something like this:

imageEnsure that a coax cable, which is a thick black cable, is connected to the device in the back.

Re: STB reporting offline - On Demand will not populate content.
CRobGauth
Super User
Super User

Do you get guide ok?

How do you get Internet from ONT? Coax or Ethernet?