So our tv went out Sunday without any good reason, the chat person says its the stb and they are sending me a new one to arrive yesterday. Still no box. Try the"call back" help option. It calls, confirmed my account info, and hangs up. Three times.
Just got a letter from spectrum asking me to change over. Going to have to consider it.
Oh, and the store the rep gave me to go in person and swap out the box has hours that aren't the same as he told me AND only deals in wireless phone service. So, wasted trip.
All around sucky service.
Did i mention, still no new stb?
Yes. Not going to keep paying huge monthly bills for crappy service.
Hi Amatha72,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.
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