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Set Top Box Shutting Down
CLW6
Enthusiast - Level 3
‎01-11-2015 02:12 PM

I have recently started experiencing a problem with the set top box shutting down.  This only occurs when I have the TV guide screen displayed and am using the various keys to navigate the guide.

At times, the TV picture disappears and then reappears after 20 - 30 seconds.  At other times it completely shuts down and has to be powered back up in order to view the TV picture.

Wondering if others have experienced this issue and know the fix.  Note:  I have not yet contacted Technical Support, but will do so if that seems to be the appropriate course of action.

Thx,

C.

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Re: Set Top Box Shutting Down
CLW6
Enthusiast - Level 3
‎01-14-2015 08:26 AM

In a chat session with Verizon Support, the set top box was reset.  They also had me reset the router.  So far the problem has not occured again - hopefully that corrected it.

Many thanks for the response -- will get back if the problem occurs aga9in.

C.

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Re: Set Top Box Shutting Down
Verizon_Support
Customer Service Rep
‎01-13-2015 03:31 PM

Good evening C.,

Do you have a few moments to send us a private message with your account # and the serial # for the box you're having this issue with?  My team would like to investigate and see what we can do to fix/replace this box for you 🙂

~Jess

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Re: Set Top Box Shutting Down
CLW6
Enthusiast - Level 3
‎01-14-2015 08:26 AM

In a chat session with Verizon Support, the set top box was reset.  They also had me reset the router.  So far the problem has not occured again - hopefully that corrected it.

Many thanks for the response -- will get back if the problem occurs aga9in.

C.

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Re: Set Top Box Shutting Down
DMD31842
Enthusiast - Level 1
‎12-02-2018 03:22 AM

My DVR shuts off during the night. Is there a way to set it so this doesnt happen?

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Re: Set Top Box Shutting Down
KH-OrnEsh1
Moderator Emeritus
‎12-02-2018 07:12 AM

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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