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Receive up to $500 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $500 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 12/23/22 and 2/16/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Excludes Verizon Prepaid plans.
I called Customer Service and got an automated response that "diagnosed" my problem with only a couple of questions -- "you probably need a new remote" -- and then all they can do is ship a remote and charge me $14.99 for it. The problem with this solution is, my remote is working fine and I know this because whenever I use it with the television set -- to turn it on/off, adjust volume, enter channel numbers, mute, etc. the TV responds exactly as it should without delay. It's only the Set Top Box that lags behind and often fails to respond at all. It's extremely annoying and makes the television no fun to watch. This is what I'm paying for?!?
Having the same problem. Service and unit is only two months old too. It still works tv but not stb.
Do you have more than 1 STB?
If so, does it happen on all?
Have you power reset, box(es) as well as router?