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Set Top Box Unresponsive - Sent New Remote
harroth84
Newbie
‎03-06-2018 11:18 PM

I called Customer Service and got an automated response that "diagnosed" my problem with only a couple of questions -- "you probably need a new remote" -- and then all they can do is ship a remote and charge me $14.99 for it.  The problem with this solution is, my remote is working fine and I know this because whenever I use it with the television set -- to turn it on/off, adjust volume, enter channel numbers, mute, etc. the TV responds exactly as it should without delay.  It's only the Set Top Box that lags behind and often fails to respond at all.  It's extremely annoying and makes the television no fun to watch.  This is what I'm paying for?!?

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Re: Set Top Box Unresponsive - Sent New Remote
8sarahsmiles8
Newbie
‎03-07-2018 01:28 PM

Having the same problem. Service and unit is only two months old too. It still works tv but not stb.

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Re: Set Top Box Unresponsive - Sent New Remote
CRobGauth
Super User
Super User
‎03-07-2018 05:05 PM

Do you have more than 1 STB?

If so, does it happen on all?

Have you power reset, box(es) as well as router?

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