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Set top box problem with HDMI
silverado4x4
Contributor

Just starting having this problem when I turn on the TV I will not have a picture sometimes I will have sound and if I unplug the hdmi from the set top box and plug back in everything will be ok if I turn the box and tv off again I have to do the process all over again. The box is a 7100-2 I have hdmi from box to soundbar then to tv, this problem just started a couple of days ago and it has been hooked up like this for a long time with no problems ,Verizon is no help as they did reboots which I have done and I also replaced the hdmi cables.          I did change out the to the other box that has the time display on the front and that works it's just the boxes that don't have the time display. 

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Re: Set top box problem with HDMI
TomH121
Super User
Super User

Have you seen this ?

https://www.verizon.com/ForYourHome/VzRepair/VzIHA/Servicecad.aspx?ihaweb=FIX_STBREMOTE


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Re: Set top box problem with HDMI
CRobGauth
Super User
Super User

Don't think that is the problem.

Don't remember the techincal terms, but I seem to remember people complaining about an issue like this.

It has to do with HDMI handshake.

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Re: Set top box problem with HDMI
silverado4x4
Contributor

Well just an update the other box with the time display on the front that was working  is doing the same thing as the other boxes and I know it was something verizon did because I have never had this problem before so I'll be on the phone again Friday and if they can't fix it I'll be jumping ship back to directv after being a customer for more then 10 years. 

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