Set top box problem

[Billy3201]

atleast 3 times a month my caller ID does not work and the remote does not work on the main box, but they work on 3 other boxes. I have to pull the plug to reboot the system

[CRobGauth]

What model box is it?

Do you get an indication that box is accepting commands from remote (blinking light on box when you hit a button)?

[Billy3201]

Model # VMS1100

yes the light does blink when I try to use the remote. Also When I am finish watching a recorded show and I try to  go back to live TV the screen goes black and a the live program in the upper left hand corner

[CRobGauth]

Try menu-customer support-top support tools.

There is an option for box slow or freezing up.

See if that helps