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Set top box return

I’ve never received any info from Verizon about returning a set top box but when I look on my TV menu under set top box exchange I see info about returning a box and that I will incur no charges for the exchange. I didn’t go any further because I didn’t trust it. I have 2boxes. A QIP 7100 and QIP7232(multi room DVR). I don’t know if they are referring to one or both boxes. Anyone know about this? Thanks

Re: Set top box return
Super User
Super User

Most likely both.

Try logging on to your account online and see if there are any messages listed there.