Set top box won't power up. Sent new box without power supply. Kidding me, right?

[jeffandmary41]

It is the power supply that is the problem.  Meanwhile, I cannot watch tv with this box.  I want bill consideration or I will look at other options for internet, tv, and cell service.

[LawrenceC]

Hello jeffandmary41,

While a Verizon employee may occasionally post here, this community is meant mainly for peer-to-peer support. If you need to talk to a Verizon representative, you should contact customer service directly.