Showtime and channels lost on preferred TV package?

[tjw363]

I currently have the Preferred TV Package and when I cancelled Showtime last night I lost other channels such as DIY network and Cooking network and some others. My question is why woud I lose them since all I cancelled was Showtime?

[CRobGauth]

Do they show unsubscribed?

[tjw363]

Yes they do. The messages I see are 'If you already subscribed, Press B button to troubleshoot.' and the other is  'Press OK to subscribe'

I find it perplexing that cancelling Showtime would have had any affect on other channels I could view.

[CRobGauth]

What happens when you hit B to troubleshoot?

If that doesn't clear it, try contacting support.

Either call 800Verizon or twitter @verizonsupport

[beboop]

I have the same problem.  When I cancelled HBO I also loss the Cooking Channel.  I agreed with you, we should not lose the regular channel we subscribed to just because we cancelled a premium channel.  Why are we require to subscribed to a premium channel to get non-premium channels? If anyone has an answer please let us know.

[CRobGauth]

HBO is not linked to any other non premium channels.

Have you tried troubleshooting options in support menu?

Or just rebooting box?