Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I have received two email notices, thanking me for my rental of a video that neither I nor my roommate have rented. The first movie was for free, so I didn't think much of it; I thought it was a marketing gimmick. The second email indicated that the movie would be charged $4.99 (plus taxes and fees). I'm really furious that this has happened now, and I'm trying to figure out why this is happening. No one has watched these movies, and I've just verified that my Flex View Library is completely empty. Who is renting these movies, and who is errantly charging my account for these rentals?
I tried to find an email for someone, but obviously Verizon does not believe in receiving any email comments. I do not want to speak to any Verizon-bot, and I'm not in the mood to talk to a live representative right now. I just want whoever is causing this problem to cease, desist, and pay for whatever charges that I'm being erroneously charged. I sincerely hope that I do not need to cancel my subscription with Verizon, because it's only been three months since I joined back with FIOS. I've never had this problem with FIOS before, and I hope I never have this problem again.
If there is anyone who can assist with this issue, please let me know what the best practice is to resolve this issue.
You need to call them and explain what is going on otherwise its possible it will happen again. They need to find out what the issue is.
It would be a good idea to have them out 3rd party blocking on your account as well. See this page. http://www.verizon.com/support/residential/phone/homephone/billing/privacy+and+security/unauthorized...
I suggest you establish a purchase pin code for VOD. This way if anyone does attempt to use VOD they would be required to put in the PIN. You would need to do this on all STBs. In case someone is screwing around with you they would NOT be able to watch VOD without knowing the code.