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Sm123411
Newbie

I received a new stb due to an error code, but I am still getting the same code with the new box. Is there a customer service email for support. TV has been down for over a week. I cant seem to find the time to keep going through all the troubleshooting they want to keep doing

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Not happy with verizon
Sm123411
Newbie

I am getting nowhere with tech support. My stb has been out for a week. They sent me a new stb but the same issue persists 

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Re: Not happy with verizon
kh-gary
Moderator
Moderator
Hi Sm12341,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.
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