- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I just started with FIOS about a week ago. We now have FIOS TV Prime HD. The Sundance Channel was advertised in black in white in the channel guide as being available on Prime. It is not.
We then ordered the Showtime-Starz Entertainment Pack. The Verizon website clearly states that Sundance is available with this "Pack." It is not. Thus we've now ordered two TV services that are not as advertised.
Does Verizon see a problem here, or is being loose with the facts just part of the marketing strategy?
(We tried to take this up with Customer Service both on chat and on the phone. Talking to Verizon Customer Service is like talking to a wall. It seems as if they have absolutely no authority to engage in a discussion. Thus they repeat apparent pre-scripted replies repeatedly. I find this very frustrating)
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I just started with FIOS about a week ago. We now have FIOS TV Prime HD. The Sundance Channel was advertised in black in white in the channel guide as being available on Prime. It is not.
We then ordered the Showtime-Starz Entertainment Pack. The Verizon website clearly states that Sundance is available with this "Pack." It is not. Thus we've now ordered two TV services that are not as advertised.
Does Verizon see a problem here, or is being loose with the facts just part of the marketing strategy?
(We tried to take this up with Customer Service both on chat and on the phone. Talking to Verizon Customer Service is like talking to a wall. It seems as if they have absolutely no authority to engage in a discussion. Thus they repeat apparent pre-scripted replies repeatedly. I find this very frustrating)
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
They removed it from the Showtime/Startz package several months ago (October?). I believe its now only available in the Ultimate package.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
so this is undoubtedly a problem that needs solving, if indeed it (sundance)
is still being touted as available on the website in those packages months after its removal from package
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@tns_2 wrote:They removed it from the Showtime/Startz package several months ago (October?). I believe its now only available in the Ultimate package.
FWIW I have Sundance HD (and I guess SD) in Extreme. Shhhhh, don't tell Verizon, it might be a mistake.....
__________________________________
Justin
FiOS TV: Extreme HD, Internet: 50/50, Digital Voice
VMS Enhanced Service: 1 server, 2 clients
Keller, TX 76248 (VHO 1)