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TV FIOS connection slow, hangs up

My set top box (DVR) is very slow.  1) Many times it takes 3 seconds for the number to register on the screen when I attempt to change channels.  This causes the error channel to display.   2) I can't get widgets to start up.  3) the buttons on the remote bring up random menus.  It is having issues communicating through the connection.  I need to have the equipment checked.

I am having a huge problem getting any support from Verizon.  How the hell do I get Verizon to respond?  TIme to go back to Comcast.