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TV and STB both go off and then come back on by themselves!
Edustitchnscrap
Newbie
‎02-02-2017 04:15 PM

I have called about this twice and both times I was told that it is not the box.  Well, we checked the HDMI cable as suggested but it only connects the TV to our ROKU device.  And when this happens - the light on the TV remains on to show that the power is there but the picture goes out.  The TV is not that old so I don't think I need to buy a new TV.  The box in the bedroom is fine - so far.  What is going on?  Oh, and we checked the battery back up in the garage and no problem there either.

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Re: TV and STB both go off and then come back on by themselves!
CRobGauth
Super User
Super User
‎02-02-2017 08:12 PM

How does box connect to TV?

Have you tried swapping boxes to see if problem follows?

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Re: TV and STB both go off and then come back on by themselves!
phinney5350
Contributor - Level 1
‎02-12-2017 05:19 PM

Look for timers on the TV and Set top box....make sure they are clear. 

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