TV one guide disappeared this morning

[appDev]

Using my own router, and G1100 in bridge mode essentially as a moca brdige. Worked well for over a month (at least) - this morning, the STB suddenly says no network connection.

Went through the reboot of all components, and NOTHING changed from when i turned things off last night.

Any thoughts on what could have caused it? I'm on 'hold' for support - both on the phone and the chat, but not sure i'll ever get someone live.

Setup is as follows:

(ethernet) ONT -> Netgear Router -> Switch -> G1100

(Coax): ONT ->splitter(basement) -> splitter -> both STB and G1100

[appDev]

Just got to chat with support - apparently its an outage in my area and VZ is working on it.

Expected resolution - 2 PM EST (2.5 hours from now).

Don't want to mark it solved until it really is..

[appDev]

Turns out it was my moca bridge acting up - replaced it and everything's back up.

The  "trouble ticket" was marked resolved a day later - not sure what exactly was fixed 🙂