TV pixilating/blacking out

[brit14]

so channels on my TV started pixilating (sp) and blackouts that last about a second. Happened to both TVs and I checked plugs etc. After hours of trying to get help on verizon site I somehow got to a chat with someone. He said he restarted my boxes and when I checked all looked well, I felt so relieved and happy. Well needless to say when I just checked TV again I am getting pixilating again. How do I find out what is really the problem, no hope of talking to a tech?

[Edg1]

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@brit1 wrote:

so channels on my TV started pixilating (sp) and blackouts that last about a second. Happened to both TVs and I checked plugs etc. After hours of trying to get help on verizon site I somehow got to a chat with someone. He said he restarted my boxes and when I checked all looked well, I felt so relieved and happy. Well needless to say when I just checked TV again I am getting pixilating again. How do I find out what is really the problem, no hope of talking to a tech?

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If it is happening on both TVs it is likely the ONT. I would schedule a tech visit to take a look.

[brit14]

thnx for input, how on earth do I find someone to get thru to and make an appt? So far all I get is automated responses 😞 Is there a particular # that actually gets me thru to a human? thnx

[gs0b]

Try contacting them via chat or use the VZ Direct forum at DSL Reports.

https://www.dslreports.com/forum/vzdirect

Good Luck.