Technical Service from Verizon is a JOKE!!!!!

[Metsfan86]

After spending 90 minutes on the line with technical service, absolutely nothing was accomplished. The said thing this is not the first time this has happened. The latest debacle involves the sudden disappearance of caller ID notifications on my TV set and the inability to access my DVR from the internet. Both of these services stopped working about 2 weeks ago. I spent the 90 minutes this morning on the line with the rep and accomplished nothing but wasting my 90 minutes.

This is on top of a previous issue that still has not been resolved with Fios regarding the mysterious purple screen of death because the the new high capacity DVR set top boxes have handshake/firmware issues with Sony XBR HDTVs. I have had technicians in my home and technicians on line for HOURS and still nobody has a clue as to why I can't use HDMI cables with my set. Worked perfectly well with my old set top box. Works perfectly well with my Blu-ray player. Its Verizon's issue with the crappy boxes and firmware they are using. Told I had to wait until the new version on the IMG comes out and that could be months and it still might not fix the problem. We can put a man on the moon but Verizon can't get their {word filter avoidance} together. Now I am stuck with component cables hanging on my wall because I can't use the in wall HDMI cables I spent good money having set up.

UNACCEPTABLE!!!!

I pay a lot of money every month and I am getting less than I'm actually paying for. I asked the rep today to have a manager call me back to discuss. They said one would call immediately. I'm still waiting.

Can anyone out there help!!!  I'm sure if someone checks my account they can see that this is an issue, and quite frankly I'm beyond annoyed with the lack of customer service and engineering experience to actually troubleshoot and fix a problem.

Hopefully someone from Verizon is monitoring this board that can actually effect some change.

[DougVZ1]

You can use the Verizon Troubleshooter report and try to fix issues with your FiOS TV service, as well as to schedule a repair. You can access the Troubleshooter here:  http://www.verizon.com/repair. You can also find other tools on our Residential Support page that may help you diagnose your issue: http://www22.verizon.com/residentialhelp/.

Feel free to post any questions in the appropriate forums here as well and a peer will try to help.

[PJL]

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@DougVZ wrote:

You can use the Verizon Troubleshooter report and try to fix issues with your FiOS TV service, as well as to schedule a repair. You can access the Troubleshooter here:  http://www.verizon.com/repair. You can also find other tools on our Residential Support page that may help you diagnose your issue: http://www22.verizon.com/residentialhelp/.

Feel free to post any questions in the appropriate forums here as well and a peer will try to help.

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The web links in this reply do not work -- they are http addresses prefaced by "blocked::" before the http:// addressed.  I tried to manually enter them into this post, but the system continues to add the "blocked" to them.

So for the OP, manually type the URLs into your browser.  Clicking on the links apparently don't work. 

And you do realize there is a work stoppage going on at Verizon?  This is impacting service.

[doropallo]

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@DougVZ wrote:

You can use the Verizon Troubleshooter report and try to fix issues with your FiOS TV service, as well as to schedule a repair. You can access the Troubleshooter here:  http://www.verizon.com/repair. You can also find other tools on our Residential Support page that may help you diagnose your issue: http://www22.verizon.com/residentialhelp/.

Feel free to post any questions in the appropriate forums here as well and a peer will try to help.

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Those tools have never helped me in any way.  I have a serious issue and even calling and chatting get no where, so how will those basic tools help?  I have 3 STBs that are not working and no one seems concerned at all.  I will start a topic and cover it all.  What a mess Verizon is.

[colarguns1]

You are not alone!  I have been lied to from the first sales call to now regarding the service and primarily the billing.  I have multiple emails FROM Verizon telling me the billing amounts for what I signed on for, and each one is incorrect!  They will be losing a customer, and I promise you they will be revealed.  What was that name again?  Channel 8 by my side?  I have an outlet better than that.  But again, you are not alone.  When I am in a conversation with someone about TV, Internet, or Wireless, etc., Verizon ALWAYS ends up being the sour grape.  They have turned it into a monopoly.  Thinking that because they are big, they don't mind losing a customer or two over issues like this.  But guess what?  It does matter, and they will find out soon enough.