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Test Drive
Troubledsoul
Newbie
‎10-21-2019 06:37 PM

Like a few others, I feel duped by the test drive package.  When I started my service I was informed I could keep my package and there would be no price changes.  Apparently, that's not the case.  I can keep the same package - for $80 more.  What's more, the front page package offers the same services for a 24 month package - at the $79.99 price.  That's unusual, is it not

The online CSR has heard this before from others, and was of little help to resolve my concerns.  I have no other recourse but to file consumer complaints.  I love my service and I love the internet, but I do not like being misled.

PS - Get your act together.  The site is not intuitive, and the "recommendations" do not appear (I have pop-ups allowed).  

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Re: Test Drive
LawrenceC
Community Manager
Community Manager
‎10-22-2019 08:45 AM

Hi Troubledsoul,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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