Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
Sense starting the Fios service I have had the following issues:
When moving to Delaware I had 2 option for internet and tv, Verizon Fios or Direct TV. Because I have been a Verizon Wireless customer for over 20 years I chose Fios. Currently I’m rethinking this chose because of the number of issues I’m having (see above list). Some of these issues have been corrected, others are still broken.
I have sent well over 5 hours on the phone, spread over many days, with customer service trying to get the issues corrected. Sometime the issue was corrected and other times I was told they were working on correcting the issue and would get back to me, no call was ever returned. The one commit I have about the people I’ve worked with is they have been pleasant and tried to be helpful but often failed to return calls when they expletively said they would.
Can these issues be corrected or am I forced to cancel my service and switch to Direct TV.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.