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Trouble with the Guide screen.
delaware4
Newbie
‎01-18-2018 11:12 AM

When I try to use the Guide to search for a program, the screen is almost completely black, with just a few white lines.  One channel is identified at the left, but no program information or channel number is available.  The same situation occurs with the DVR screen.

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Re: Trouble with the Guide screen.
CRobGauth
Super User
Super User
‎01-18-2018 12:12 PM

What model STB do you have?

If it is older model, sounds like it is dying.

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Re: Trouble with the Guide screen.
RRrrrrrrrr1
Newbie
‎01-13-2019 05:21 PM

Mine is doing the same

thing and my tv is brand new. 

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Re: Trouble with the Guide screen.
CRobGauth
Super User
Super User
‎01-14-2019 09:47 AM

Was not referencing the TV as being old, but the STB.
What model do you have?

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