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Troubleshoot and Setup FiOS TV Programming with VZ In-Home Agent
Contributor - Level 2

VZ In-Home Agent is a tool that helps you setup and troubleshoot your FiOS TV programming. This tool is simple, easy-to-use and has information about various features of your FiOS TV programming along with quick fixes for most of the common problems. The best part of this tool is that it automatically identifies your services and provides customized help, obviating the need to wait for an agent.

VZ In-Home Agent helps with remotes, set top boxes, wiring diagrams, Program Guide, etc, quickly fixes your "no picture on TV" and "set top box" issues and helps with games, Widgets, etc.

Just download and install VZ In-Home Agent from

If you face any issues or have any questions/suggestions, please use the Feedback form available on the tool and help us make this tool work better for you.

Minimum system requirements:

  • Operating System: Windows XP, Vista or Windows 7
  • RAM: 384 MB or more
  • Storage: 50 MB available on Hard disk
  • Router: Verizon-supported router (The D-Link routers are the only Verizon-supported routers that do not work with the Vz In-Home Agent)