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Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
System Info:
iMac
OS 11.8
I ordered this a.m. through Verizon YouTube- TV. I plan on watching on my Firestick.
Verizon sent me an activation link. The link kept taking me to my "billing" page. Switched browsers same thing.
Using Verizon search, looked for the My Verizon app. It is not OS compatible
Downloaded the FS YouTube tv app. Tried to register & it gave me this link to complete register along w/a temp code: tv.youtube.com/start
Verizon payment option not listed. Only Pay Pal & credit card
Opened up a Verizon chat. Various support techs as well as CR tried to help. After 4 hours, the last rep told me to contact YT support.
YT support advised me I have to go through Verizon since that is who I signed up with since they are the ones who will receive MY payments (after trial period).
YT chat: "No, you must not sign up on our website if you want to be billed by Verizon. That's why it's not showing as an available payment option.
You need to sign up with Verizon Support or the Verizon website to complete this. I'm not sure why you were being referred to Amazon, too.
You can't use the app yet without completing the sign up. Please coordinate with Verizon if you wish to continue with Verizon billing."
Justin · 3:43 PM
I am exhausted. If I can't resolve this in the community, will make a phone call to Verizon. If issue is not resolved then, will cancel w/Verizon & order directly w/TY-tv.
I forgot to mention: I downloaded the My Verizon app on the FS.......authentication failed.
I doubled & tripled checked my ID & password info....all correct.
***Can anyone help? Thank you in advance***
Hi AlphaB,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.