Upgrade Message - Can't press ok

[SharonD214]

Every 24 hours I get a message on my TV to upgrade the software, but I am unable to press ok, no matter what button the the remote or set box that I push.  It disappears by itself after about a minute but I would like to update the software or just make the message disappears.  Does anyone else have a solution for this?

[Anthony_VZ]

This has to be a message from your TV itself. The Verizon boxes will never prompt a customer to upgrade software. Please reach out to your TV manufacturer.

[funkylimb]

Anthony -- you are incorrect.  I get this message too and it is definitely coming from the FIOS receiver.  I have been seeing this for almost two months now and can not press OK.

[tns]

Try your TV remote.

As stated the verizon boxes don't ask if you want to update.  The force it whether you want it or not.