Using iPad to access my DVR not working

[dpflake]

When I try to access any of the DVR menus on my iPad using the FiOS Mobile app, I get this error message:

We apologize but we are unable to process your request at this time. Please try again in a few minutes. Error Code 7010. Of course, waiting a few minutes doesn't mean that it will work. Is there anything I need to do to fix this?

[dpflake]

This is still an issue. Is there anyone out there that knows how to fix it; or at least let me know where I can get that kind of help? Thanks for anything you can do.

[meprov]

I am also receiving this error code on my iPhone 6.  I would also like to know how to resolve this issue. 

[meprov]

UPDATE:  I called customer support, and they said the DVR'd shows are not available with my package.  In order to access the DVR'd shows, I need to upgrade to their Quantum package.Disappointing, as the on-demand content is severly limited online - and I've found Comcast and Direct TV to have much more robust content. 

[CRobGauth]

You can only playback DVR content to your phone if you have Quantum.

But you can watch channels live on your phone independant of DVR on your phone.