VMS_1 error streaming DVR content mobile

[Danibean19]

I just downloaded the Fios mobile app. I can see all of my recorded DVR information but when I press play I get a VMS_1 error. I have authorized my device, which is an iPhone 6 with latest iOS.

Any suggestions?

[eljefe2]

You say the latest iOS....v9.2, right? 

We have an iPhone 6+ and an iPhone 6s, both with iOS 9.2.  Playing DVR recordings via the FiOS Mobile app works on both iPhones.

Is this what the screen looks like when you are trying to play a recording?

If so, you might try rebooting your DVR set-top-box and also your iPhone.  That's usually the first troubleshooting step I try and sometimes it actually fixes whatever problem I'm having.

[mfizzy]

First time you connect you need to be on your home wifi. Make sure home sharing  is enabled and you device shows up in mobile devices

Menu>> Settings >> System >> Home Sharing

Menu>> Settings >> System >>Mobile Devices

If still doesn't work use the troubleshooting wizard in the app help section. You can also use that section to report an issue.

[eljefe2]

FWIW....I do not have Home Sharing enabled on my VMS1100.  Streaming live TV and recorded programs still works.