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VMS1100 External Hard Drive?
ET90713
Enthusiast

Hello,

I searched for this topic but couldn't find anything so I thought I'd post and see if anyone has an answer.

Before I upgraded to the FiOS Quantum Service (1 DVR + 3 clients), I had the single DVR service.  At that time, I purchased a Western Digital external HD that Verizon recommended (P/N WDBACS0010HBK, MyBook AV).  Worked great.

Now that I upgraded, I plug the ext. HD into the eSATA port and nothing happens.  Is this available on the Arris VMS1100?  Do I need to do something special in the settings?  Reset to factory settings the MyBook AV?

Thanks in advance for the advice and help.

Eric

Lakewood, CA 90713

Re: VMS1100 External Hard Drive?
Telcoguru
Master

Quantum VMS does not support the use of external hard drives at this time.

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Re: VMS1100 External Hard Drive?
Temlakos
Enthusiast

Recently a tech I had to consult on another quantum TV issue told me Verizon is working on eSATA support in Quantum TV. Does anyone here know how close they are to a solution? I have an eSATA drive left over from my old "non-Quanum" days and would love to use it again.

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Re: VMS1100 External Hard Drive?
CRobGauth
Super User
Super User

Last I heard was that they had no current plans to add external HD support.

They felt that Quantum meets or exceeds the capacity that other serivce providers offer.

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Re: VMS1100 External Hard Drive?
bobbo527
Specialist

@CRobGauth wrote:

Last I heard was that they had no current plans to add external HD support.

They felt that Quantum meets or exceeds the capacity that other serivce providers offer.


And that is the exact reason why I will never upgrade.

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Re: VMS1100 External Hard Drive?
gottagojoe919
Enthusiast
I was told i was doubling my dvr space. Actually after upgrading to Quantum, my space is now much less. I also purchased an external WD drive for my old dvr and had a total of 1.5 tb storage. Now I have a useless drive and only 1 tb storage. Big disappointment. Not really seeing anything extra special, seems this is a way to charge for more of the same. The only thing i gained with the upgrade was a new router which is much better. I could have got that if i paid $99 bucks. New customers got it automatically. Which shows LOYAL customers don't matter
Re: VMS1100 External Hard Drive?
CRobGauth
Super User
Super User

Actually, new customers have to either rent or pay for it.

Existing customers were given free upgrades (to the rev I router).

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Re: VMS1100 External Hard Drive?
gumpy1
Newbie

i contacted verizon several times and got assurances from agents that there was no problem connection the exteral hard drive to the quantum.

I wish I had found this thread prior to getting the quantum. I  have an external hard drive and now have about 30days to view about 200 hours of recorded movies and tv shows.

and being in texas, i'm dreading the sale to frontier.

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Re: VMS1100 External Hard Drive?
Richardjoe
Enthusiast

I also had a WD external hard drive. I was TOLD by the Verizion service rep that I could use the hard drive with the new equipment (MVS1100) only to discovered it does not work.

I'm becoming very unhappy with Verizon. Equipment should be backward compatable.

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Re: VMS1100 External Hard Drive?
CRobGauth
Super User
Super User

The reason they did not add support is that the new VMS has more storage than the old DVR.

So they felt that VMS met or exceeded what other cable providers offered for storage.

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