VMS1100 - Import DVR Schedule from Cloud

[theGrinch1]

I have an VMS1100 and recently received a new one.  I went into the old one and backed up the DVR schedule to the cloud.  Unplugged the old one, plugged in the new one and started it up.  No DVR schedule is pulled down.  Had issues setting the name to that of the orginal box and after two hours with tech support I'm told that when they receive the old box and remove it from the system I will get the DVR schedule (yeah right).  Here's what I've done thus far:

Tried a cold boot - didn't work

Tried the 2618 code - didn't work

Hooked up the old box to a different area of the house, but you can't import settings from one media server to another

Any name changes I've made do not show up in the online portal (I only see Living Room (old box) and Family Room (new box) - neither of which are the names actually being used currently)

I'm at my wits end with this and know the second I send the old box back I'm going to lose the schedule and it's a giant pain to have to re-enter all of the schedule stuff by hand.  Any ideas?