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I'm in VHO 7 and use VOD all the time mainly for the network shows and premium subscriptions. Been having a tone of problems with VOD not being updated for days/ sometimes weeks at a time on and off for these past 6+ months . Also have the bizzar hourglass icon which has taken the place of the 'new' and red triangle icons. None of the free titles show the avaiable until date. A big problem also is that many times the HD VOD does not match the SD vod - folders available in both sections will not have the same episodes or HD will be missing episode thats available in SD. I've contacted Verizon nearly every way possible, so now I'm turning to this forum to see if anyone else is having the same problems and to see if anyone has any support? Maybe by chance someone at verizon will offer an explanation? Twitter has failed, emailing them through contact us has failed, tech support has failed - what else is there?
I'd also like to know why verizon does not offer all the HD VOD available on the market? I have used Comcast, TImeWarner, and Cablevision VOD in the past and they all have a ton of free HD VOD from the networks that verizon does not offer. They even offer HD VOD of networks not even aviable in HD on the network. I sent the same message to the person who runs FIOSTV twitter and he replyed the with standard issue PR message claiming Verizon offers nearly all HDVOD available and its up to the providers. We all know thats a load of crap. I like the service or I wouldn't still be with them. Just do not like lame excuses and poor response to problems.
yes others have the same issues with VOD
it has been discussed in the forums, on the blogs, in your house, in tech support, etc....
Nothing you can do, will make Verizon update the VOD any faster....
It is a "known issue"
Eventually Verizon will resolve the VOD updating issues... but do NOT hold your breath, while waiting.... you will run out of air
LOL the old Verizon answer to everything - eventually we'll get around to it. This company is just like every other cable giant. They are no different. Raise the price year after year and decrease the quality of service year after year. Pretty pathetic when it becomes to difficult to match programs uploaded in SD with the HD equivalent.
Since its happening to a big group of people - how about we all start doing something about it instead of responding with snarky comments?
Hi we just went to a one bill with fios TV int and wireless and within the first week of service I was already on the phone trying to find out why I lied to too. vod is advertised as to be on demand within 24hrs of original air date but I wasn't receiving most of them for several days later if not a week later. So I called and spent several hours on the phone and all they told me was everything on their end was working fine and they put out a trouble ticket so I got a phone call and we talk and I said why I'm I not getting them on time and I was told bc it's up to when the tv stations release it to them and then they would release to us and I told them that's not the way vod works I told them to provide a service like that theirs a contract between Verizon and the carrier's so he said he would keep a trouble ticket and I would here something back within 48hrs I waited 3 days and I called back only to find that the ticket was gone they told me the reason for that was he put in problem resolved and we were no where close to fixing the issue so I spent more time on the phone with someone different only to here the same thing and I told them the same thing and he finally called someone else and he got back on the phone and said I was right the reason why I don't get vod on time BC I'm not in a high volume market Verizon has states and county's broke down into blocks and were I live is a low volume market so it doesn't get released to me within the 24hrs. But if I lived in a high volume market like a big city with lots of customers I would get it. After my one year contract I'm done withem. comcast has no issues with this problem in my area and that's were I'm headed and this is not the only issue I've had hope this helped