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VOD doesn't work on weekends
USC2002
Newbie
‎03-09-2012 03:54 PM
Every weekend for the last month we can not access VOD. It is getting very frustrating. Early in the morning it will work but come evening (which I assume is then busy time) we get the VOD isn't available message. Resetting the box doesn't help. Please if anyone has any ideas please help! I am getting tired of paying for a service that I can't access when I want.
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Re: VOD doesn't work on weekends
ElizabethS
Moderator Emeritus
‎03-09-2012 04:06 PM

If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter to fix and report issues with your Verizon Phone, FiOS TV, or Internet Service, as well as to schedule a repair, here is the link:
http://www.verizon.com/repair
You can find tools on the Verizon Residential Support page that may help you diagnose your issue:
http://www22.verizon.com/residentialhelp

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Re: VOD doesn't work on weekends
film111
Specialist - Level 1
‎03-09-2012 04:15 PM

I've encountered the same thing.  OnDemand (whether PPV or Premium) will have often every selection read as "not available at this time."

This is not an individual service issue...it is something that Verizon is doing...god only knows what, but....like most things FIOS, we won't get an answer..

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Re: VOD doesn't work on weekends
USC2002
Newbie
‎03-09-2012 05:01 PM
Unfortunately I think using the online repair guide will just tell me to reboot my box which I have already done. I have used the online trouble shooter before and it doesn't help.
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