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VOD problem
Enthusiast - Level 2

No matter what program im watching on VOD, there is pixelation every 10-20 seconds. Not the full screen, but bars of pixelation across the top, middle, or bottom of the screen. This has been an ongoing problem since installation. Makes it very annoying to watch anything on VOD. Any suggestions?

Re: VOD problem
Community Manager
Community Manager

If you are having an issue with your Verizon service, you can use the Verizon Troubleshooters to fix and report issues with your Verizon Phone, Fios TV, or Internet Service, as well as to schedule a repair. You can find these tools that may help you diagnose your issue on the Verizon Residential Support page: