Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I have recently spent a large portion of time on the phone with Verizon. This has left me with a very bitter taste! Last Monday I spent over 4 hours of time on the phone with a large portion being on hold, transferred, hung up on, before finally getting resolution of my issue. That left me extremely frustrated. A request for a follow up phone call from a senior membership of customer service and have yet to receive a phone call.
Today, I once again have encountered the same issues while trying to get an answer to a simple question that I request an explanation on. Having to explain my situation over and OVER to different people, getting asked every time I am transferred, my name, account number, and what state I am calling from. I am so extremely frustrated with the customer service, I am seriously looking at other cable/internet options. I have never experienced such bad customer service with a NATIONAL company like Verizon. It is insane the lack of competent individuals and the frustration that customers have to experience to get resolution to their issues. Once again, I am reqeusting an additional phone call from a senior membership of customer service but all honesty find it unlikely that will happen!
Thank you to Joe in the Billing Department for being so kind and finally getting resolution of my issue!
They told me they would be at my house today from 1pm to 5pm. They never showed. I called they have been giving me the run around. 2 people told me they would give me a call with an update which never happened. Customer service is truly horrible.
Please try again in the morning and let us know how you make out.