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Verizon Shipping issues

Hi All,

I recently upgraded my service with Verizon and I was to receive a new router in the mail. It has been a good month and I found a confirmation that it was delivered to another address in Pennsylvania (I live in New York). I'm wondering how I can go about solving this issue either with UPS or Verizon. I've called talked to the online specialists and they weren't able to open any sort of ticket for me about the issue and I've been on queue for a good 3 hours tonight.



Re: Verizon Shipping issues
Champion - Level 1

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.