Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I SHOULD NEVER HAVE GONE BACK TO VERIZON. RIGHT FROM THE START THEY PULL THE OLD BAIT AND SWITCH ON ME. SINCE I HAVE BEEN WELL SCHOOLED IN THEIR TACTICS I FOUGHT THEM AND HAD 24 MONTHS WITH NO PROBLEMS.
THEN I BOUGHT A NEW TV BACK IN APRIL. ALL I NEEDED WAS A HD BOX FOR IT. THE FIRST SIGN THAT THEY ARE GOING TO SCREW YOU IS YOU HAVE TO GO THRU SALES TO GET A BOX. MRS PLEASANT WAS SO WILLING TO HELP ME OUT AND SAVE ME SO MUCH MONEY BY UPGRADED TO QUANTUM. i WAS PROMISED MORE SERVICES FOR LESS MONEY. SHE WAS GOING TO WAIVE THE UPGRADE FEE AND THE DELIVERY FEE (OH THEY CLOSED ALL THE STORES IN CALIFORNIA SO WHY SHOULD I PAY?) EVERYTHING WAS GOING TO BE RAINBOWS AND LOLLIPOPS.
MEANWHILE 2 OF MY DVRS WERE RECALLED AND REPLACED WITH 2 NEW ONES. THIS WILL COME INTO PLAY LATER.
TWO WEEKS LATER MY QUANTUM SETUP CRAP ARRIVES. I HAVE 5 TVs, TO UNINSTALL AND REINSTALLING TAKES TIME AND PATIENCE. BOTH OF WHICH I HAVE VERY LITTLE WHEN IT COMES TO VERIZON.
SO I HAVE ALREADY REPLACED 2 OF MY DVRS.
NOW I INSTALL MY QUANTUM SYSTEM. I GO TO MY DVR AND THE OTHER DVRS AREN'T LISTED LIKE THE WERE ON MY OLD EQUIPMENT. I WAS TOLD AND I REPEATED TO HER I WAS GETTING MORE RECORDING TIME AND A BETTER DEAL WITH QUANTUM. WELL AS IT TURNS OUT I HAVE TO PAY $20.00 MORE A MONTH TO GET THAT SERVICE.
SO WHAT I ACTUALLY GOT WAS LESS THAN I HAD AND I AM PAYING MORE. YOU KNOW STANDARD SCREW YOU PACKAGE.
BUT I HAD ONE TRICK UP MY SLEEVE. BECAUSE I HAD TO PACK AND HAUL ALL OF THE BOXES TO THE UPS STORE I HADN'T DONE IT YET.
I REINSTALLED MY OLD EQUIPMENT AND PACKED UP THE NEW STUFF. RETURNED IT ON MAY 25,2015
I CALLED CUSTOMER SERVICE AND TOLD THEM THAT THIS IS NOT GOING TO HAPPEN I WILL NOT BE FORCED INTO SOMETHING THAT THEY LIED ABOUT.
i TOLD THEM TO CANCEL THE QUANTUM. THE CUSTOMER SERVICE PERSON "FALON" ACTUALLY UNDERSTOOD AND SHE SPENT A LOT OF TIME DETAILING EVERYTHING THAT HAD HAPPENED SHE TRIED TO MAKE SURE I WASN'T GOING TO BE CHARGED FOR THE SHIPPING AND THE CHANGE OF SERVICE. I THINK IF SHE HAD BEEN THE ONLY ONE TO HANDLE MY ACCOUNT I WOULDN'T BE IN THIS MESS.
ON MAY 26, 2015 I RETURNED ALL OF THE QUANTUM EQUIPMENT AND THE 2 OLD DVRS THAT THEY HAD ME REPLACE. FALON HAD TOLD ME TO KEEP THE RECEIPT. SHE TOLD ME OVER AND OVER AGAIN BECAUSE THEY WILL SAY THEY NEVER RECEIVED. I DID EVEN BETTER I WROTE DOWN EVERY S/N FOR EVERYTHING EVEN THE POWER CORDS.
ON JUNE 8, 2015 I RECEIVED A LETTER THAT THE EQUIPMENT HADN'T BEEN RECEIVED. I CALLED AND TALKED TO STEPHANIE, CHARLES I DON'T REMEMBER ALL OF IT. I WAS TOLD DON'T WORRY THE EQUIPMENT WAS ALL RECEIVED.
THEN SHE STARTED ON THE QUANTUM CRAP AGAIN. I AGAIN TOLD HER NO, NO, NO AND HELL NO! ALL OF THE SUDDEN SHE NEEDED THE TRACKING NUMBERS FOR ALL OF THE PACKAGES. WHEN SHE COULDN'T FORCE ME BACK IN THE QUANTUM CRAP SHE GETS NASTY. HOW DO I GO FROM EVERYTHING IS FINE TO PROVE TO ME YOU RETURNED THEM.
SHE TOOK ALL THE INFORMATION AND ENTERED INTO THE TRASH CAN APPARENTLY BECAUSE MY BILL IS $2331.50.
I STILL DON'T HAVE A BOX FOR THE NEW TV AN ADDITIONAL CALL GOT ME ANOTHER QUANTUM BOX.
AND I AM BEING THREATENED THAT MY SERVICE WILL BE DISCONNECTED.
I RECEIVE AT LEAST 2 LETTERS A WEEK FROM TIME WARNER BEGGING ME TO COME BACK. IF VERIZON DOESN'T HANDLE THIS I WILL GO BACK.
VERIZON IS A HOPELESS, USELESS BUNCH OF **bleep**. HELL IT TOOK ME 2 HOURS TO GET REGISTERED TO POST THIS.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.