Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
After being tempted with free RedZone for a week and bombarded with ads for RedZone from Verizon, I finally decided to subscribe. I tried to subscribe via the STB, but got an error saying that I needed to subscribe online or over the phone. I subscribed online on Saturday, but still no RedZone come Sunday.
I tried contacting Verizon to find out why I was not getting RedZone, but just like the Comcast commercial, there was no one available to help me. So here I had subscribed for NFL RedZone, was unable to watch it on Sunday, and was unable to get anyone to even talk to about it fixing it - just a terrible customer experience.
So I sent off an e-mail, and today I got a call back from a Verizon rep (bonus points for the callback). She tried to sign me up for RedZone, had trouble, and then informed me that I was not allowed to sign up because I only have the Prime HD package, not the Extreme or Ultimate.
What?! I'm trying to pay you an extra $50 and you won't allow me to because I'm not paying you enough already for my base TV package??
She offered to "upgrade" me to the Extreme package, which would cost $60 more per month, but would give me the "privilege" of being able to pay an additional $50 for RedZone. Oh, and I would also be locked into a 2 year agreement with a $300+ early termination fee. Uhhhh, no thanks.
So by trying to force me into a more expensive TV package, they got a very frustrated customer AND they don't get my $50 per year. How does that make ANY business sense, Verizon??
I believe that in order to subscribe to NFL RedZone, you must already have access to NFL Network, per NFL Network/RedZone carriage requirements. So blame the NFL, not Verizon.